He called the airline and was told that because his ticket was under airport control, he could not make any seat changes until he got to the airport. So my main question is, what is "airport control" and why does it happen? Why would his ticket be affected but not mine?
This flight is the second leg of a long trip. Will we be able to change seats when we get to our departure airport, or will we have to wait until we arrive at our layover? So when we got to the airport, the agent at the check-in desk wasn't able to change the seats. She recommended we try to one of the automated kiosks.
For whatever reason, we were able to purchase an upgraded seat from there. There is a lot of shuffling at the last minute before a flight is dispatched, because a lot of problems materialize on the scene. A couple with an infant from an earlier, canceled flight might be put on this one, but now require a bassinet, which is only available in certain seats. Someone broke his leg after booking the flight and now won't fit in the original seat. There might be changes in cargo, or a last-minute purchase by a frequent flyer that has cascading effects on upgrade or standby precedence.leondumoulin.nl/language/new/the-mystery-of-the.php
Boarding pass flight coupon required
You can't have the operations team at the airport setting one seat assignment only for the reservations center to reverse it a minute later. As such, every airline sets a cutoff time when a flight goes under airport control , which is to say that the authority to make certain changes is cut off from reservations including phone agents, customer-facing websites and apps, and anything partner airlines have access to , and those changes can only be done by the operations team at the airport.
Sometimes a ticket is flagged as under airport control when all it really is is "read-only" to you. A common example is trying to modify flight details like seat or meal preferences via a third party, like a partner airline's website, or a corporate travel portal, which can sometimes show requests but not make them. You can sometimes contact the operating airline directly to make those changes for you.
At other times, even the reservations team at the operating carrier can't.
I encountered this some years back on Lufthansa, booked through pre-merger United, when a flight was listed as under airport control even though it was weeks before departure. Airport Control — Indicates the Marketing or Operating Carrier has secured the electronic ticket flight coupon s prior to the scheduled departure. An air ticket can be honoured by a different airline who issued it.
That is the key reason for standardisation. It is also why the notion of control is important. With a paper ticket, the operating carrier simply detached the relevant flight coupons from the ticket at check in time and took the passenger coupon from you when you boarded the plane. That was their proof to the issuing carrier that they had rendered transportation under the ticket.
Your possession of a flight coupon was proof that you had paid for transportation and not used it yet. The electronic equivalent to physical possession of paper flight coupons is the idea of "control". Control establishes possession of the Electronic Ticket flight coupons.
Conditions of Carriage
Transfer of control of a flight coupon by the Validating Carrier shall constitute endorsement of that coupon under the provisions of Resolution Once the coupon falls under airport control, the operating carrier may check the passenger into the flight changing the coupon status to C , redeem the value of the coupon changing the coupon status to L, "lifted" when the passenger scans his boarding pass to board the plane, or refund the coupon back to the original form of payment.
If you changed your mind about travelling on a fully refundable fare, it can change the coupon status back to O "open for use". Later, the operating carrier returns control of the coupon, together with the appropriate status update, back to the issuing carrier. Not unusual for different booking channels to cause tickets to be issued in different ways.
The operating carrier can always take ownership of a valid flight coupon at check in time, but it may be inhibited from doing so in advance. In your case speculating you may have fallen down a gap where the departure airport did not take control of the agency-issued coupon but the issuing agent was happy to allow the operating carrier to revalidate the coupon into a higher booking class.
While trimming the flight from space control Revenue Management Team , they block all access while issuing the manifesto the that particular flight. So, that time travel agent or traveller cant do any check in due to flight goes on airport control. Sign up to join this community. The best answers are voted up and rise to the top. Home Questions Tags Users Unanswered. Ask Question. Asked 1 year, 5 months ago. Active 1 year, 4 months ago.
The investigation normally takes 4 months in addition to the applicable refund period of the original ticket.
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To cancel your travel plan Show. Notes A refund will be made ONLY if it can be confirmed that the lost ticket has not been used or refunded. Customer copy of your Lost Ticket Report Certificate for boarding only if you have continued with your travel The credit card used for the original payment if the payment was made by credit card.
Customer copy of your Lost Ticket Report Certificate for boarding only if you have continued with your travel The credit card used for the original payment if the payment was made by credit card The original ticket. A refund will be made ONLY if it can be confirmed that the lost ticket has not been used or refunded.